Terms of Service

Structure adapted from the Common Paper Cloud Service Agreement (a free standard B2B SaaS agreement). The judgment calls — liability cap, fee-change notice, refund stance, governing law — are highlighted; complete them in src/lib/legal/details.ts and have counsel review before relying on these terms.

These Terms of Service (“Terms”) govern access to and use of seatsat, provided by Seats at, LLC (“we”, “us”). They form a binding agreement between your business (“you”) and us. By creating an account or using the service you agree to them. seatsat is a business-to-business service for restaurants and other businesses — it is not intended for consumers.

1. The service

We grant you a non-exclusive, non-transferable right to access and use seatsat  during your subscription, for your internal business operations. You are responsible for your account, your users, and the accuracy of the information you and your guests enter. Features described as “coming” or on our roadmap are not guaranteed and may change; the service is provided on the basis of the features available at the time.

2. Acceptable use

You agree not to resell or sublicense the service, reverse-engineer it, use it unlawfully or to infringe others’ rights, submit prohibited or high-risk data, or attempt to disrupt it. You are responsible for your users’ and your guests’ use. We may suspend access for a material breach or non-payment, with notice where practicable.

3. Your data & your guests’ data

You retain ownership of the data you put into seatsat, including your guests’ personal data. For personal data we process on your behalf, you are the controller and our Data Processing Agreement  applies. You are responsible for having a lawful basis to collect your guests’ data and share it with us, and for any marketing you send your guests. How we handle personal data is described in our Privacy Policy.

4. Fees, billing & changes

Fees are charged for your selected plan and the number of locations on your account, billed in advance (monthly or annually) through our payment provider. Fees are exclusive of taxes, which are your responsibility. Subscriptions renew automatically unless cancelled before the renewal date. We charge no per-cover or per-booking commission.

We may change our fees. Any change applies from your next renewal term, and we will give you at least 30 days before a renewal term — your price for the current term will not change. Refunds: fees are non-refundable; you may cancel at any time, effective at the end of the current billing term.

5. Term & termination

These Terms apply for as long as you use seatsat. Either party may terminate for a material breach that is not cured within a reasonable period; you may also cancel at any time, effective at the end of your current term. On termination your right to use the service ends; you may export your data, and deletion or return of personal data is handled as set out in the DPA.

6. Intellectual property

We and our licensors own all rights in seatsat, including its software, design, and brand. You own your content and data. You grant us the limited rights needed to provide the service — for example, to host your content and display it to your guests.

7. Third-party services

seatsat integrates third-party services (for example Stripe for payments, and calendar, messaging, or maps providers). Your use of those is governed by their own terms, and we are not responsible for them.

8. Warranties & disclaimer

We provide seatsat with reasonable skill and care. Except as expressly stated, and to the maximum extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, and we do not warrant that it will be uninterrupted or error-free.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the total fees paid or payable by the Customer during the twelve (12) months preceding the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

10. Indemnification

We will defend you against third-party claims that seatsat infringes their intellectual property; you will defend us against claims arising from your content, your guests’ data, or your breach of these Terms — each subject to prompt notice and reasonable cooperation.

11. Confidentiality

Each party will protect the other’s confidential information with reasonable care and use it only to perform under these Terms.

12. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, and disputes are subject to the courts of shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes; continuing to use the service after they take effect means you accept them. The “last updated” date above reflects the current version.

14. Contact

Questions about these Terms: privacy@seatsat.com.